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Customer Centricity, Inc.

Improving Customer Service Organizations

In today's business environment, companies need to continue to look for ways to do more with less. Accomplishing this objective requires a fresh perspective and access to highly skilled resources, without adding to headcount or damaging customer relationships.

Customer Centricity is a business consulting firm that partners with companies to improve the performance of their service organizations. They leverage real-world experience to help clients manage their customer relationships in more effective and satisfying ways.



Customer Centricity delivers on this promise by optimizing the interaction between people, process and technology to achieve higher levels of customer satisfaction and increased operational efficiencies. They provide:

  • Comprehensive assessments to identify the actions that will yield the greatest return;
  • Skills Training enabling customer-facing personnel to deliver exceptional levels of customer service;
  • Design and Implementation of business processes and organizational structures to serve the customer in efficient, effective and consistent manners; and
  • Identification of appropriate business processes to automate, enabling companies to get the most from their investments in technology.

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